Terms & Conditions

Payment Methods

Air Side Limousine accepts Visa, MasterCard & American Express.

All charges, including gratuities are billed to your credit card/account. Credit Cards are charged prior to p/up time. The Credit Card provided at booking must be present with cardholder at pick-up. Unless a Signed 3rd Party Authorization with required documents has been placed on file and approved by Air Side prior to pick-up or a Corporate Account has been activated and all required documents received. Request to Switch Credit Cards, once a card has been charged are subject to an additional 8% admin fee.

Air Side Chauffeurs do not collect charges in cash. Please be aware if a cash payment is given to Chauffeur it will be considered an additional gratuity & cannot, by labor law, be recovered from Chauffeur.

Affiliate Service Policy

Air Side Limousine utilizes, at its own discretion, Affiliates to provide Limousine and Ground Transportation services as requested by our clients.

Vehicle Images

Vehicles Images listed on the Air Side Limousine Web sites may differ from the actual vehicle; all Air Side Limousine Affiliated vehicles are late model and impeccably maintained.

Lost or Damaged Items

Air Side Limousine and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. Air Side Limousine reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an Airport Transfer to your location plus 20% Chauffeur gratuity.

Air Side Limousine Affiliates and their Chauffeurs will assist with luggage at a client's request, but assume no liability for doing so.

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature

Air Side Limousine and its Affiliates are not responsible for acts of God, acts of Mother Nature and/or circumstances that are beyond our control; including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, road closures etc.

Vehicle Damage/Cleaning

The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($300 Cleaning Fee), Alcohol Spillage ($250, Cleaning Fee), Broken Glassware ($50, Replacement Set), Burns ($500 Replacement/Repair), Upholstery Tears ($500-1000, Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($1500-2000) etc.

Termination of any reservation by Air Side Limousine or its Affiliates

Air Side Limousine reserves the right to terminate any reservation without refund, if the Operator or the Air Side Dispatcher on duty feels that the Renter and /or Party of the Renter is putting the Operator or the mode of transportation or the Renter/and/or Party of the Renter in danger of injury. Or, if the Renter and/or Party of the Renter are in the possession of any illegal material and/or substance, this service will be canceled without refund. Air Side further reserves the right to refuse service in its sole discretion. This is without exception.

Rate Changes

Air Side and its Affiliates reserve the right to change rates at any time without notice.

No-Show Policy

On all reservations you will be considered a no-show at 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up time; if you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Air Side Worldwide Limousine by phone.

Sedan Cancellation Policy

Cancellations are accepted by phone only.

U.S. & CDN Airport Arrivals & Departure Transfers: Air Side Limousine requires that cancels be received no less than 8 hours prior to p/up time. Roundtrip Orders must be cancelled as 2 separate orders.

U.S. & CDN Hourly Charters, Packages, and Specials & Tours: Air Side Limo requires that cancels be received no less than 48 hours prior to p/up time.

Intl. Reservations (Outside US/Canada): Air Side Limo requires that cancellations be received; no less than 72 hours prior to p/up time. Roundtrip orders must be cancelled as 2 separate orders if you fail to cancel by the prescribed time frames prior to your p/up time you will be charged in full for the order. A $10 admin fee is charged per order on cancels that are cancelled by the prescribed time frame for processing (Admin Fee N/A for Corp. Acct s).

All Deposits are non-refundable; even if you cancel w/in prescribed time frames. The balance in full will be due should you fail to cancel by prescribed time frame or no-show at p/up. If you cancel by the prescribed time frame the balance is waived.

Change Policy

Air Side Limo requires that all changes be received by phone (changes cannot be made with drivers) at least 3 hours prior to p/up for US/CDN Orders; 6 Hours for Intl. Orders & are subject to availability. If, a change cannot be accommodated & results in a cancel you will be charged in full for the order. Reductions in the amount of time ordered are not permitted once an order is confirmed.

Vehicle Request Policy

Air Side Limousine and Affiliates reserve the right to upgrade a vehicle request to accommodate a client's reservation at no charge to the client if deemed necessary by Air Side Limousine or its Affiliates.

Reservations, Bookings and General Inquires Toll Free No. 1 866 744 2727 Local #. 416 744 2727 / 905 844 5858 Fax No. 416 743 0564 Email: [email protected]

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